What does my order status mean?

The status of your orders can be found by selecting the  "Hello, Name" button in the top right portion of your screen. Select the drop-down option "Order Status". Here is where you will see your order history as well as the status of all of your orders. If your order has been canceled you will not see a status bar.

There are 5 progressive steps on your order status:

Step 1: Order Submitted

What this means: The order you created has been sent to us. One of our team members reviewing your order, making sure the payment succeded and overviewing the order details to make sure there are no major issues. 

Step 2: Prepress

What this means: The artwork on your order is currently waiting to be uploaded, approved, or reviewed. In this step when your order is not quite ready to be moved into production.

1. If you submitted print-ready artwork (?),  then our team is reviewing your file(s) to double-check that it has been formatted properly for production. This is mainly to make sure it can be printed and cut properly if selected. We are not responsible for checking artwork for grammar, spelling, missing links, or other graphic features. Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process.
2. If you requested artwork setup or need your project designed,  then in this step you would need to review the proof. To review the proof,  you receive an email from our design who has either attached the graphics to the email or provided a link to view your proof. From there you will find instructions on how to review your proof. If you not officially "APPROVE" your proof then it will not be moved into production. 

When your artwork has been approved by either our design team or by yourself,  it can then be moved into production. 

Step 3: In Production

What this means: Your order has now been moved into the production queue and will remain in this step until production and finishing have been completed. We may contact you during this time with any questions regarding the finishing of your products. 

Step 4: Ready for Pickup or Shipment

What this means: Your order is now ready to be picked up at our facility or if you have requested it to be shipped then it has been packaged and dropped off at the shipment facility.

Pick Up Option - Our office hours are from 10 AM- 5 PM. Your order may be marked ready for production right before 5 PM or shortly after. If this is the case please contact us before heading to pick up your order. If you can not making during our normal office hours you can contact us to schedule for after-hours pickup. 

Shipping - Most of our orders are processed and out of production within 1-2 business days after the order is placed. Orders are not shipped/delivered on weekends/holidays. FedEx, UPS, and USPS do have cut off time for dropping off packages ranging between 3-5 PM. If the package cannot be dropped off before the cut-off times then the packaged will be shipped the next business day. Questions regarding shipping?

Step 5: Completed

What this means: Once your order has been picked up or delivery of the shipment has been confirmed from the courier, your project will be marked as completed.