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Frequently Asked Questions

General FAQ's

When you place an online order, you will have the option to receive a PDF proof via email or via our proofing software or have your order go straight into production after we receive payment. If you select the proof option, you will be emailed a proof that you must approve via email or a link that will take you to our proofing software for you to make changes or approve prior to your order going in to production. The proof contains an image of your banner, billing and shipping information and payment information. You will not be charged until you approve your proof. Our customer service hours are 10:00 am - 5:00 pm EST.


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In printing terms, a proof is a digital copy of what the artwork file should look like when printed. It is your last and best opportunity to make sure the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

You ARE checking for:

  • misspellings
  • grammar issues
  • incorrectly stated information
  • graphic components missing
  • dates and times
  • spacing issues

You ARE NOT checking for color accuracy in a proof. (see why)


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No, proofs are only for clients that have financially committed to a project with us.


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DeadlineSigns.com Shipping Policy

Shipment processing time 

 

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

You can get an accurate status of your order, by logging into your DeadlineSigns.com account and navigating to the order status tab.

 

Shipping rates & delivery estimates 

 

Shipping charges for your order will be calculated and quoted/invoiced separately. We ask that at checkout you provide the shipping address, any specific shipment method, and your UPS or FedEx account numbers if you wish to use those. 

 

Delivery delays can occasionally occur

 

Once your order is in the hands of the shipping carrier, DeadlineSigns.com is no longer liable for delays that may occur. We will continue to monitor the package(s) based on the tracking number(s) provided and can contact the shipping carrier if needed, but if rerouting or changing of shipping speed is requested, then additional charges will be the responsibility of the customer. 

 

Shipment to P.O. boxes or APO/FPO addresses 

 

DeadlineSigns.com ships to addresses within the Continental United States Only. We will ship to P.O. Boxes and APO/FPO addresses. 

 

Shipment confirmation & Order tracking 

 

Once your order has been shipped, you will receive an email that a note has been added to your order. Log into your DeadlineSigns.com account, navigate to the order status tab and then view the note associated with your order to view your tracking number. The tracking number will be active within 24 hours of the note being added. 

 

Customs, Duties and Taxes 

 

DeadlineSigns.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

 

Damages 

 

DeadlineSigns.com​ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. 

Please save all packaging materials and damaged goods before filing a claim. 

 

International Shipping Policy 

 

We currently do not ship outside the U.S. 

 


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Unfortunately, we are not able to offer refunds on any printed orders unless there is a problem with the print itself. We send proofs for you to confirm before we start printing to lower the possibility of errors.

It has always been our motto that, "If it doesn't look good, don't send it out to our clients." If your print or experience isn't to your satisfaction, let us know and we will reprint your order or fully credit your account.


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The main inks we use for printing are UV inks and Eco-Solvent inks.


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UV printing is a form of digital printing that uses ultra-violet lights to dry or cure ink as it is printed. As the printer distributes ink on the surface of a material (called a "substrate"), specially designed UV lights follow close behind, curing - or drying - the ink instantly. Basically we bake the ink onto the surface.

Originally developed for quickly drying gel nail polishes during manicures, ultraviolet light applications quickly expanded into industrial and commercial markets. Because the UV lights cure any printed ink immediately, the dots of wet ink do not get a chance to spread out once printed, resulting in much finer detail. In addition, UV cured inks are weather-resistant and offer increased resistance to fading. This curing process is more environmentally friendly as it produces few VOC’s, odor, and heat. UV curing also allows the flatbed printer to be used with nontraditional materials like acrylic or aluminum. In fact, this UV flatbed printer is compatible with most substrates up to 2” thick!


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Call us locally at 980.222.1301

or Toll Free at 844-TWO-MIND or 844.896.6463

We are open Monday - Friday 10am - 5pm


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We use bank level encryption on every page and for every transaction that is placed on the site. This is more than is necessary for an online store like ours, but it speaks to our commitment to keeping your information safe. Always look for the lock.

No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered.
Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.
Most experts consider that ordering securely on the internet is as safe or safer than giving your information over the phone or to stores. Most cards have a Zero Liability policy for internet use and limit your liability in the case of fraudulent use of your card.


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Dashboard FAQ's

The status of your orders can be found by selecting the  "Hello, Name" button in the top right portion of your screen. Select the drop-down option "Order Status". Here is where you will see your order history as well as the status of all of your orders. If your order has been canceled you will not see a status bar.

There are 5 progressive steps on your order status:

Step 1: Order Submitted

What this means: The order you created has been sent to us. One of our team members reviewing your order, making sure the payment succeded and overviewing the order details to make sure there are no major issues. 

Step 2: Prepress

What this means: The artwork on your order is currently waiting to be uploaded, approved, or reviewed. In this step when your order is not quite ready to be moved into production.

  1. If you submitted print-ready artwork (?),  then our team is reviewing your file(s) to double-check that it has been formatted properly for production. This is mainly to make sure it can be printed and cut properly if selected. We are not responsible for checking artwork for grammar, spelling, missing links, or other graphic features. Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process.
  2. If you requested artwork setup or need your project designed,  then in this step you would need to review the proof. To review the proof,  you receive an email from our design who has either attached the graphics to the email or provided a link to view your proof. From there you will find instructions on how to review your proof. If you not officially "APPROVE" your proof then it will not be moved into production. 

When your artwork has been approved by either our design team or by yourself,  it can then be moved into production. 

Step 3: In Production

What this means: Your order has now been moved into the production queue and will remain in this step until production and finishing have been completed. We may contact you during this time with any questions regarding the finishing of your products. 

Step 4: Ready for Pickup or Shipment

What this means: Your order is now ready to be picked up at our facility or if you have requested it to be shipped then it has been packaged and dropped off at the shipment facility.

Pick Up Option - Our office hours are from 10 AM- 5 PM. Your order may be marked ready for production right before 5 PM or shortly after. If this is the case please contact us before heading to pick up your order. If you can not making during our normal office hours you can contact us to schedule for after-hours pickup. 

Shipping - Most of our orders are processed and out of production within 1-2 business days after the order is placed. Orders are not shipped/delivered on weekends/holidays. FedEx, UPS, and USPS do have cut off time for dropping off packages ranging between 3-5 PM. If the package cannot be dropped off before the cut-off times then the packaged will be shipped the next business day. Questions regarding shipping?

Step 5: Completed

What this means: Once your order has been picked up or delivery of the shipment has been confirmed from the courier, your project will be marked as completed.


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Ordering and Payment FAQ'S

No fee for paying with Cash or Check

 

Credit Card Payments are accepted.

VISA - MASTERCARD - AMERICAN EXPRESS

Credit card payments are charged a 4% fee

 


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Once payment has been made you can head over to the Order History page to check the status of your purchased orders. Once your order has switched to "In Production" you will no longer be able to make any changes or cancel your order.


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Most of our orders are processed and out of production within 1-2 business days after the order is placed. Orders are not shipped/delivered on weekends/holidays. FedEx, UPS, and USPS do have cut off time for dropping off packages ranging between 3-5 PM. If the package cannot be dropped off before the cut-off times then the packaged will be shipped the next business day.

Standard Shipping Estimates (excluding around election time or holidays)

Ground Shipping/Home Delivery - Typically 2-9 business days in 48 contiguous states. This shipping option is not considered guaranteed to arrive at a certain date or time.

Guaranteed Delivery- This is when the package is to arrive on a certain date. We can select this option but there is a higher price point for orders shipped guaranteed. We do recommend contacting the shipping company directly if your package is showing to arrive late.

2 or 3 Day Shipping- This is when the package will arrive 2 or 3 days after the package is dropped off at the carrier location. We can select this option but there is a higher price point for orders shipped with this option.

*NOTE: Residential and business locations can have different time restrictions. Most carrier companies will not deliver to businesses after a certain time.*

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone provided on the order.

You can get an accurate status of your order, by logging into your DeadlineSigns.com account and navigating to the order status tab.

If there are issues regarding shipping delays or lost packages we ask that you reach out to the shipping carrier. Once your order is in the hands of the shipping carrier, DeadlineSigns.com is no longer liable for delays that may occur. We will continue to monitor the package(s) based on the tracking number(s) provided and can contact the shipping carrier if needed, but if rerouting or changing of shipping speed is requested, then additional charges will be the responsibility of the customer. 


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Our Services

Digital Die-cutting is a service we provide at Two Minds Group that works without the use of a metal-cast die to create anything from packaging, signage, invitations, envelopes, trade show exhibits, vinyl cut letters and more. Unlike traditional die cutting, our digital die cutting services provide enormous flexibility, flawless cutting technology, low production costs, and a large variety of substrate choices. Whether you’re interested in die cut on demand, die cut singles, or thousands, digital die cutting allows you to express your most creative concepts in an individualized, yet cost-effective, manner.


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We have one core logo package that includes:

  • 3 Initial logo designs
  • 1 set of revisions
  • PLUS you recieve the finalized logo files (.AI, .EPS, .PDF, .PNG, and .JPEG)

Build your OWN package

Use ADD ONS to build you own logo package.

  • Have us create a Brand Style Guide
  • Trademark your design
  • Have us come up with a character or mascot
  • Additional Designs
  • Extra Revisions
  • Letterheads Design
  • Email Signature Design
  • Business Card Design
  • Logo Refinish
  • Update your Logo

 

 


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Design FAQ's

All images should be 300 dpi.  DPI is the amount of ink dots per inch; 300 dots per inch is the required standard for printed materialAnything below 200 dpi may not be good enough resolution for printing.


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Yes we print borders, but they are not recommended on double-sided prints. Because our substrates sizes vary from batch to batch it makes exact cuts difficult. We will NOT reprint or credit any order that has irregular borders on double sided prints. 


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CMYK stands for Cyan, Magenta, Yellow and Black - the inks our Indigo digital presses mix together to make colors on your printed job.

RGB stands for Red, Green and Blue - the colors of light a computer screen mixes together to make colors on your screen.


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The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

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In printing terms, a proof is a digital copy of what the artwork file should look like when printed. It is your last and best opportunity to make sure the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

You ARE checking for:

  • misspellings
  • grammar issues
  • incorrectly stated information
  • graphic components missing
  • dates and times
  • spacing issues

You ARE NOT checking for color accuracy in a proof. (see why)


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Checkout our Artwork Specifications if you have any questions about supplying print-ready artwork to us.


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Print-ready artwork means that once we receive the file, it can immediately be sent for print. If you have any doubts, checkout our Artwork Specifications. And if you still have questions, contact us.


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What is Bleed?

What is Bleed for Print

Ink that prints beyond the trim edge of the page to ensure it extends to the edge of the page after trimming. As there is a degree of movement when printing on any press, you should always create 3mm bleed on all edges where bleed is needed. Supplying your job without bleed may result in white lines when we trim it.


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We LOVE PDF's! But we also accept other formats as well.

  • EPS - Encapsulated Post Script
  • AI - Adobe Illustrator
  • PDF - Adobe PDF
  • SVG - Scalable Vector Graphic
  • PSD - Adobe Photoshop
  • JPG - High Resolution JPEG
  • TIFF - High Resolution TIFF

Any of these files can be uploaded to our super dooper artwork upload tool.


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Resolution should be set to 300 dpi.  Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.


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Your potential customers will judge the authenticity & credibility of your company based off the first impression that they get from your logo.  You don't want them to assume that you offer low quality products/services because your logo is low quality.

Raster:

A raster image is made of up pixels, each pixel is a different color, arranged to display an image.

Depending on the resolution the image becomes blurry as enlarged.

Examples of Raster files

  • PSD
  • JPG
  • TIFF
  • PNG

If submitting these files, please follow the guidelines below:

  • 100% scale (full size output) at 100 dpi
  • 50% scale at 200 dpi or higher
  • 25% scale at 300 dpi or higher
  • 10% scale at 600-1200 dpi recommended

Thumbnail sized jpg and gif. files are not at a high enough resolution to be used on large prints like banners.

Vector:

What is neat about vector graphics is unlike JPEGs, GIFs, and BMP images, vector graphics are not made up of a grid of pixels. Instead, vector graphics are comprised of paths, which are defined by a start and end point, along with other points, curves, and angles. Vector based graphics can be scaled to a larger size and not lose any image quality. They can also be scaled small enough to appear on a business card.  Typically, if you were to blow up a graphic it will look blocky, or "pixelated." When you blow up a vector graphic, the edges of each object within the graphic stay smooth and clean.

Examples of vector files:

  • EPS
  • AI
  • PDF
  • SVG

Image result for raster vs vector


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A cut contour line is a digital line added to a vector image prepared in a vector graphics program like Adobe Illustrator that tells the cutting machine where to cut. The line is not printed it is only used to cut.

Also may be referred to as "digital die-cut"

Typically the cut contour line is automatically set as the artboard perimeter. For square-cut projects we use the artboard size as the cut line. For projects the have a cloud cut or die-cut: create an outline representing how you would like it cut. Add a 0.25pt stroke with the color at 100% magenta. Be sure to make the color a spot color. Place this on a new layer titled "Cut Contour" and place it on the top layer of your artboard.

Check out our video tutorial: https://vimeo.com/393492668

Click here to learn what types of cut contour options we offer. 


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No, please flatten all files before you submit them.


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Web FAQ's

Print FAQ's

Example of our cut contour types. 

Die Cut: The final product will be cut down to the exact shape of the graphic or text. There is no background around the image on the inside or out. This can easily be done with minimal detail and larger sizes.

Cloud Cut: This is in between die-cut and the square cut. Cloud cuts are done when the images or text have very small/thin fonts or details. The image will be printed and cut with a border around the text or image to give a small cushion.

Square Cut: The final product will be printed exactly as it shows, but finished into a square, circle or other solid shapes so it's one piece.

Click here to learn how to create a cut contour line.


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In short, printers and monitors produce colors in different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most - but not all - of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. 


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Print-ready artwork means that once we receive the file, it can immediately be sent for print. If you have any doubts, checkout our Artwork Specifications. And if you still have questions, contact us.


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Simple jobs are often completed the same day if the artwork was approved before 12pm, and next day if it was approved after 12pm. Some jobs, however, may take up to seven to ten days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.


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Reseller FAQ

Two Minds knows what it is like to work out of our house. We started this business 8 years ago in the 300sq/ft bedroom above our garage! We outsourced everything in the beginning until we were finally able to buy our first printer.  But in that time we learned what made the most valuable partner. We wanted a fast turnaround of our prints, high quality prints that last, and a team that was committed to our businesses success.

If you didn't feel like reading that ^ Here is a quick list! 🙂

Here are the benefits of working with Two Minds Group

  1. Same day delivery of prints when artwork is approved to print before 12pm, and next day for artwork that is approved to print after 12pm.
  2. Up to 5x10 seamless prints on rigid substrates
  3. In-house discounted graphic design services
  4. Friendly Staff who loves to please it's clients!
  5. A loud dog that is very friendly!

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We want to partner with your business and help you discover a new source of revenue by becoming a reseller of our digitally printed products.

We require our resellers to provide the following documents:

  1. Federal tax ID
  2. Sales and Use Certificate

 

When ordering all reseller members must provide PRINT READY ARTWORK

LASTLY, You must be in one of the below industries:

  • Print Industry
  • Sign Shop
  • Offset Printers
  • Marketing Company
  • Our Close Special Friend
  • Apparel Companies
  • Print Brokers

Think you belong on this list? Send us a message.

 

See the benefits of becoming a reseller.

Sign up for a reseller account here.


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Unfortunately, we are not able to offer refunds on any printed orders unless there is a problem with the print itself. We send proofs for you to confirm before we start printing to lower the possibility of errors.

It has always been our motto that, "If it doesn't look good, don't send it out to our clients." If your print or experience isn't to your satisfaction, let us know and we will reprint your order or fully credit your account.


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Shipping

Since we offer a variety of products in custom shapes and sizes each order has to be custom quoted for the shipping cost. If you would like to know an estimated shipping cost before your order is placed simply chat with us online, email us at hello@deadlinesigns.com or call at 980.222.1301.

Once your order is placed and out of production, we will package and weigh your order. Once we have the shipping cost calculated we will send you a separate invoice for the shipping cost.

For most of our yard letter products, we can give you an estimated shipping cost before your order is placed. Below is our estimated shipping cost for the yard letter options. Please note this is simply an estimate based on ground shipping.

YardLetterEstimatedShippingcost

*These estimates are not based on bulk ordering or oversized items*

*NOTE: Save on time and money by picking up locally at our office location*


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Most of our orders are processed and out of production within 1-2 business days after the order is placed. Orders are not shipped/delivered on weekends/holidays. FedEx, UPS, and USPS do have cut off time for dropping off packages ranging between 3-5 PM. If the package cannot be dropped off before the cut-off times then the packaged will be shipped the next business day.

Standard Shipping Estimates (excluding around election time or holidays)

Ground Shipping/Home Delivery - Typically 2-9 business days in 48 contiguous states. This shipping option is not considered guaranteed to arrive at a certain date or time.

Guaranteed Delivery- This is when the package is to arrive on a certain date. We can select this option but there is a higher price point for orders shipped guaranteed. We do recommend contacting the shipping company directly if your package is showing to arrive late.

2 or 3 Day Shipping- This is when the package will arrive 2 or 3 days after the package is dropped off at the carrier location. We can select this option but there is a higher price point for orders shipped with this option.

*NOTE: Residential and business locations can have different time restrictions. Most carrier companies will not deliver to businesses after a certain time.*

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone provided on the order.

You can get an accurate status of your order, by logging into your DeadlineSigns.com account and navigating to the order status tab.

If there are issues regarding shipping delays or lost packages we ask that you reach out to the shipping carrier. Once your order is in the hands of the shipping carrier, DeadlineSigns.com is no longer liable for delays that may occur. We will continue to monitor the package(s) based on the tracking number(s) provided and can contact the shipping carrier if needed, but if rerouting or changing of shipping speed is requested, then additional charges will be the responsibility of the customer. 


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We offer shipping on most of our products, however, you may not see it included in your total cost. Since we offer a variety of products in custom shapes and sizes each order has to be custom quoted for the shipping cost. If you would like to know an estimated shipping cost before your order is placed simply chat with us online, email us at hello@deadlinesigns.com or call at 980.222.1301.  Once your order is placed and out of production we will weight and package your order. Once we have the shipping cost calculated we will send you a separate invoice for the shipping cost. For most of our yard letter products, we can give you an estimated shipping cost before your order is placed.

We also offer blind shipping. You can select this option when you are checking out underneath the shipping method.

If you plan on ordering in bulk such as one of our yard letter packages we do offer freight shipping. Please contact us if you are interested in our freight options.


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